Terms & Conditions of Booking and Tourism Services
7Stars Travel Agency LLC
Travel & Tourism Agent
Address: Dubai – Al Garhoud – Bin Lootah Building – Office 304
Definitions
For the purposes of these Terms and Conditions, the following terms shall have the meanings assigned to them below:
Agency / Company: 7Stars Travel Agency LLC.
Passenger / Customer: The booking holder or his/her legal representative.
Carrier: The airline issuing the ticket.
Article (1): Nature of the Company’s Business
7Stars Travel Agency LLC operates as a licensed travel and tourism agent and provides its services on a commission basis from airlines and tourism service providers, without being a principal party to air carriage contracts, accommodation agreements, or tourism activity arrangements.
The Company’s responsibility is limited to processing bookings, issuing tickets, and providing administrative coordination between the passenger and service providers, while the original contractual relationship remains between the passenger and the service provider.
Article (2): Scope of Services
The Company’s services include, but are not limited to:
1. Booking and issuance of airline tickets.
2. organizing tours and travel programs.
3. Hotel reservations and tourism activities.
4. Administrative coordination and follow-up services.
All services are subject to the terms and regulations of the original service providers.
Article (3): Ticket-Specific Conditions
1. Each airline ticket is issued together with its specific terms and conditions in accordance with the airline’s policy.
2. The passenger is fully bound by all terms stated on or attached to the ticket.
3. The Agency bears no responsibility for amending, interpreting, or changing such conditions.
Article (4): Passenger’s Obligation to Review Booking Details
1. The passenger must review all booking details immediately upon receipt, including but not limited to:
name as per passport, date of birth, passport number, itinerary, and flight schedules.
2. Any error must be reported to the Agency within a maximum period of two (2) hours from the time of receipt of the booking.
3. If reported within the specified time, the Agency shall request the amendment without charging any service fee on its part, subject to the airline’s policies.
4. After the lapse of the two-hour period, the passenger shall bear full responsibility for the error and all related penalties and charges.
Article (5): Ticket Amendment Policy
1. All tickets are subject to amendment up to 48 hours prior to the scheduled departure, unless otherwise stated in the airline’s conditions.
2. Any amendment is subject to the airline’s fees and penalties.
3. The passenger shall bear any fare difference and additional charges.
Article (6): Cancellation and Refund Policy
1. All tickets are non-refundable in cash by the Agency and are subject to the airline’s refund policy.
2. If a ticket is refundable under the airline’s rules, the amount shall be returned as a credit in the passenger’s name with the Agency.
3. Such credit may be used within one (1) year from the booking date, not from the travel date.
4. All refunds are governed exclusively by the airline’s policies.
Article (7): Delay in Refund Processing
1. Any delay in transferring refunded amounts from the airline to the Agency’s account is beyond the Agency’s control, and the Agency bears no legal or financial liability for such delay.
2. No amount shall be credited to the passenger unless and until it is actually received from the airline.
3. Upon receipt, the amount shall be credited in the passenger’s name and the passenger shall be duly notified.
Article (8): Contractual Relationship and Financial Responsibility
1. The contract of air carriage is a direct contract between the passenger and the airline.
2. The Agency acts solely as a professional intermediary.
3. All amounts paid by the passenger are transferred to the airline, and any refund is processed through the Agency as an administrative channel only.
4. The Agency shall not refund or credit any amount unless it has been actually received from the airline.
Article (9): Passenger’s Right to Contact the Airline
1. The passenger has the right to request an official authorization letter from the Agency to deal directly with the airline.
2. The Agency undertakes to issue such authorization without delay.
3. The Agency bears no responsibility for the airline’s decisions.
Article (10): Non-Amendable and Non-Refundable Airlines
Tickets issued on the following airlines:
Wizz Air – Fly Erbil – Fly Baghdad
are strictly non-amendable, non-cancellable, and non-refundable under any circumstances.
Article (11): Tourism Packages and Programs
1. All tourism programs and packages are strictly non-cancellable.
2. In case of cancellation by the passenger, only a portion of the airline ticket taxes may be refunded, subject to the airline’s approval.
3. Hotel bookings and tourism activities are non-cancellable and non-refundable.
Article (12): Responsibility for Travel Documents and Visas
1. The passenger bears full responsibility for the accuracy and validity of all travel documents, including passports, visas, residence permits, and entry authorizations.
2. The Agency bears no responsibility for any refusal to travel resulting from missing, invalid, or incorrect documents.
3. The passenger must disclose in advance his/her legal status and any potential impediment to travel.
4. The passenger bears full responsibility for any concealment or failure to disclose relevant information.
Article (13): Limitation of Liability
The Agency bears no responsibility for flight changes or cancellations, delays, baggage loss, denied boarding, or decisions issued by airlines or governmental authorities.
Article (14): Force Majeure
The Agency shall not be liable for any failure to perform its obligations due to circumstances beyond its control, including but not limited to natural disasters, political unrest, strikes, or sudden governmental decisions.
Article (15): Official Complaints and Requests Procedure
1. The Company accepts complaints, requests, and suggestions exclusively via email at:
Omar@7stars.ae
2. The email must include the following mandatory information:
Ticket number
Passenger’s full name
Contact phone number
Residential address
Detailed description of the complaint
3. The Company shall be granted a period of seven (7) business days to review and process the matter.
4. Verbal complaints or those submitted through any channel other than the official email shall not be accepted.
Article (16): Electronic Consent
Any consent or approval issued by the passenger via email, messaging applications
(Messenger, Telegram, WhatsApp), or SMS shall be deemed a legally binding consent.
Article (17): Fare Fluctuations and Currency Exchange Differences
1. Airfares are not guaranteed until the ticket is issued.
2. The Agency bears no responsibility for any fare change prior to payment.
3. The passenger bears any difference resulting from currency exchange rate fluctuations.
—Article (18): Administrative Fees
The Agency may charge service fees for its administrative work, which are non-refundable regardless of the ticket status.
Article (19): Group Bookings
1. Group bookings are subject to different conditions than individual bookings.
2. Prices are not guaranteed unless full payment is completed.
3. The Agency bears no responsibility for any individual’s delay or failure to travel.
Article (20): Health Emergencies and Changes in Entry Policies
The Agency bears no responsibility for travel refusal due to health requirements or sudden changes in entry policies or vaccination rules.
Article (21): Data Protection and Electronic Records
1. The Agency is committed to protecting customers’ personal data and using it solely for booking purposes.
2. All transactions are electronically archived and constitute legal evidence.
Article (22): Misuse of Services and Defamation
Any misuse of the Company’s services, threats of defamation, or attempts of blackmail in exchange for unlawful claims are strictly prohibited, and the Company reserves the right to take legal action.
Article (23): Interpretation and Amendment of Terms
1. In case of ambiguity in any provision, interpretation shall be made in accordance with applicable laws and in a manner that safeguards the Company’s rights.
2. The Company reserves the right to amend these Terms and Conditions at any time, and such amendments shall be effective from the date of publication.
Article (24): Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates, and the courts of the UAE shall have exclusive jurisdiction.
Article (25): Final Acknowledgment and Acceptance
The passenger acknowledges that he/she has read and understood these Terms and Conditions in full and agrees to be bound by them upon completing any booking or making any payment.This acknowledgment shall be legally binding